COMMUNITY POLICIES
By participating in the Cheers! Coaching online community, you are agreeing the following site policies, terms of use, and code of conduct.
Terms of Service
Thank you for choosing to be part of our community at Cheers! Consulting & Coaching LLC, doing business as Cheers! Coaching ("Cheers! Coaching", "we", "us" or "our"). We are committed to providing a quality virtual community that values inclusion, connection and uplifts your voice. However, we do have some terms and conditions for participating in our community so that we may all feel safe and supported in doing so. Please review the following terms of use and the accompanying Code of Conduct prior to engaging in our online community. By engaging in our online community, you consent that you agree to the terms and conditions outlined in this policy.
TABLE OF CONTENTS:
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USER GUIDELINES & RESTRICTIONS OF USE
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CONDITIONS OF SALE, RETURNS & CANCELLATIONS
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RIGHT TO TERMINATE ACCOUNTS
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LIMITATION OF LIABILITY
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COPYRIGHT AND INTELLECTUAL PROPERTY
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CHANGES TO THE AGREEMENT
1. USER GUIDELINES & RESTRICTIONS OF USE
We pride ourselves in offering an inclusive, supportive and caring virtual community. To maintain these values and the security of our virtual community, we have implemented the following expectations and guidelines for use of the virtual community and services therein. Any user who is not abiding by these expectations and guidelines may be suspended or terminated from participating in this community.
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Inclusion
We understand that inclusion and belonging are integral components of accessible and respectful communities. Cheers! values the unique and diverse perspectives and experiences our members bring to our community. We promote and encourage activities that include and uplift voices. We do not condone behavior that excludes or diminishes, harasses, or intimidates the members of this community. Content that is posted with this content will be removed. Users who engage in this behavior will first receive a warning, and if this behavior continues, they will be removed from the community.
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Accessibility
Content produced by users of the Cheers! community must be accessible to the most universal forms of perception, including but not limited to use of assistive technologies such as screen reader software, alternate text on images, closed captions on videos, open captions on live feeds, transcripts for audio, descriptions for visual content, bullet points for long text, and more. Cheers! will publish resources and tools for educating users on how to engage through chat, messaging, and content publishing with digital accessibility features prioritized. Content that is not accessible will be removed and the user will be notified it must be corrected before being re-published.
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Cheers! strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 AA and employ effective practices for digital accessibility wherever possible. If a user experiences any access barriers to Cheers! content or services, or if you have feedback that can improve our accessibility, please contact us via chat, email, or by phone and we will respond within 2 business days to provide accommodations and/or content in alternate formats to remove these access barriers or improve our digital accessibility for all.
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Anti-ableism
We understand that not everyone identifies with their disability(ies) in the same way, and there is no one way to experience disability, medical conditions, learning differences or challenges with mental health. At the same time, we do not condone behavior, written words, artistic expression or other forms of content that are provided, promoted, posted or shared which minimize, dox, demean, degrade, or otherwise harm disabled individuals or their loved ones. This information, if published, will be deleted and the user will be immediately suspended from the community.
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2. CONDITIONS OF SALE, RETURNS & CANCELLATIONS
Sales & Purchases
Upon purchase and sale of any service or product, we assume you have made an informed and educated decision about the product and/or service you have purchased and deem all sales to be final. Services may exist in single session, multiple session, or ongoing subscription formats.
Cancellations
We understand there may be reasons you need to cancel your services or products. If you choose to cancel your future sessions, you will only be responsible for paying for sessions that have been completed upon the date and time of cancellation.
If you request to cancel a regularly occurring subscription, we request that you cancel the subscription by the beginning of the next subscription period (e.g. weekly, monthly, quarterly) to limit being charged for your next subscription. If this does not occur, you will still be charged for the subscription period (e.g. weekly, monthly, quarterly) but your subscription will end on the requested date.
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Returns & Refunds​
We wish to provide you the best services and products possible. However, if for any reason you are unhappy with your service or product, please contact future.otter@gmail.com to report your concerns and request partial or full return payment. We do not guarantee that we will provide full or partial return payment, but here are some conditions under which we may do so:
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Billing & charge errors to your account
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Failure to render appropriate or relevant service upon receiving notice and information from the user
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Failure to respond to inquiries and requests for information in a timely manner ("timely manner" means within a reasonable amount of time to complete the requested action, which typically will require any time between 2 days and 1 week or more).
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3. RIGHT TO TERMINATE ACCOUNTS
In short: We reserve the right to terminate any account or service that does not comply with the terms of service set forth in this notice.
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We reserve the right to terminate or suspend any account, service or product if the user does not comply with one or more of the terms of service set forth in this notice, or our Privacy Notice.
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Any user whose words or actions threatens any other user's safety or security (actual or supposed harm) will be immediately terminated from Cheers! services and their account will be terminated. Any user who experiences such words or actions may report this abuse to the contact information provided in this notice.
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Terminated accounts with overdue invoices or payments required for services rendered will be required to complete such payments even after account termination occurs. Subscriptions ending mid-cycle will be required to pay out the complete subscription for that billing period (For example, if subscriptions are billed monthly and the account is terminated on the 5th of the month, the user must still pay for the entire month subscription).
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Suspended accounts with overdue invoices or payments required for services rendered will still be required to complete such payments even during account suspension. If the account is removed from suspension, payments must be current in order to reactive the account. Subscriptions suspended mid-cycle will be required to pay out the complete subscription for that billing period (For example, if subscriptions are billed monthly and the account is terminated on the 5th of the month, the user must stay pay for the entire month subscription. Subscription would end at the end of the month until reactivated and then continue on a monthly basis, charged only when the services are reactivated).
4. LIMITATION OF LIABILITY
In no event will Cheers! Consulting & Coaching LLC be liable for any special, consequential, indirect, exemplary, or punitive damages or claims relating to or arising out of the contemplated transactions or this agreement:
A) your inability to use the services, including as a result of any termination or suspension of this agreement or your use of or access to the service offerings, our discontinuation of any or all of the service offerings, or without limiting any obligations under the terms of service, any unanticipated or unscheduled downtime of all or a portion of the services for any reason, including as a result of power outages, system failures or other interruptions;
B) the cost of procurement of substitute goods or services;
C) any investments, expenditures or commitments by you in connection with this agreement or your use of or access to the service offerings; or
D) any unauthorized access to, alteration of, or the deletion, destruction, damage, loss or failure to store any of your content or other data, in any case, our liability under this agreement will be limited to the amount you actually pay us under this agreement for the service that gave rise to the claim during the 12 months preceding the claim.
5. COPYRIGHT & INTELLECTUAL PROPERTY
"Cheers! Consulting & Coaching LLC" (DBA "Cheers! Coaching") business name, logo, Website, videos, social media accounts and related marketing and affiliated informational materials all belong to Cheers! Consulting & Coaching LLC and are not for copy, sale, redistribution, or enhancement by any other entity, individual or corporation without express permission of the business owner.
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Cheers! Coaching presentation materials, handouts, resources, webinars, lectures, and other educational information and intellectual property is copyrighted and trademarked and not available for copy, sale, redistribution or enhancement by any other entity, individual or corporation without express permission of the business owner.
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For copyright requests, contact Brittany Otter (owner) at future.otter@gmail.com to request a one-time copyright release.
6. CHANGES TO THIS AGREEMENT
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
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We may update this terms of service notice from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this terms of service notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this terms of service notice frequently to be informed about Website and company expectations within our online community.